Refund Policy
Transparent and straightforward refund terms for your assurance
Overview
At HarborZenCommons, we recognize that plans can change, aiming to offer transparent and just refund rules. This document sets out the circumstances in which refunds might be granted for our yacht charter services.
Prior to booking your charter, please review these terms meticulously. Making a booking with HarborZenCommons indicates your acceptance of and agreement to our refund conditions.
Standard Cancellation and Refund Timeline
Over 72 Hours Prior to Charter
Qualified for: Complete refund excluding service charges
Process Duration: 5-7 working days
Service Charge: €50 on credit card payments
Requirement: Cancellation must be requested through email or phone communication
24-72 Hours Prior to Charter
Qualified for: Half of the overall charter cost
Process Duration: 7-10 working days
Service Charge: €25 subtracted from the refund
Requirement: A valid cancellation reason is necessary; administrative charges will be incurred
Less Than 24 Hours Prior to Charter
Qualified for: No refund option available
Exception: Consideration given to emergency circumstances
Alternative: A charter credit might be extended at the discretion of management
Requirement: Supporting evidence necessary for emergency cases
Cancellations Due to Weather Conditions
Our Commitment to Safety
Client safety is of utmost importance. Should our certified captain judge the weather conditions as hazardous for sailing, we provide several alternatives:
- Complete Refund: A full refund is offered if rescheduling is unfeasible
- Schedule Change: You may rebook the charter for a future date without incurring extra charges
- Issuance of Charter Credit: A credit valid for one year from the original chartering date
Procedures for Weather Evaluation
Our procedure for assessing weather includes:
- Analyzing wind speeds and directions
- Assessment of wave heights and maritime conditions
- Forecast of visibility and precipitation
- Advisories and cautions from the Coast Guard
- Evaluation of safety by our professional captain
Decision Deadline: Weather-related decisions to cancel are made at latest 4 hours before the scheduled departure.
Refunds in Medical Emergencies
Critical Medical Conditions
We recognize the sudden occurrence of medical exigencies. Certain medical situations may qualify for special refund consideration:
- Acute illness or injuries that lead to hospitalization
- Loss of an immediate family member
- Emergency military duties or deployment
- Mandatory court appearances or jury obligations
- Travel disruptions due to natural catastrophes
Proof Requirement
To process an emergency refund, please furnish the following:
- Medical or hospital documentation
- Death certificate (if relevant)
- Official military documentation
- Court order or jury summons
- Documentation of travel advisories or emergency announcements
Procedure: Emergency refunds are processed in 3-5 business days after receipt and verification of the necessary documentation.
Cancellations Due to Operational Concerns
Vessel Malfunction
Should the vessel intended for your charter encounter a mechanical failure that cannot be remedied in time:
- Vessel Substitution: A comparable alternative vessel will be provided if possible
- Complete Refund: Granted if an appropriate replacement is unavailable
- Partial Refund: Issued if the alternative vessel is priced differently
- Inconvenience Compensation: Additional redress may be offered due to the inconvenience caused
Unavailability of Crew
In the unlikely event that certified crew members are not available:
- An alternative crew will be organized if feasible
- A full refund will be given if the charter cannot take place
- The opportunity to reschedule at no extra fee
Refund Process Details
Methods of Payment
Refunds will be processed using the original payment method utilized for the booking:
- Credit Cards: 5-7 business days
- Direct Bank Transfers: 7-10 business days
- Payments by Cash or Check: 3-5 business days
Handling Fees
Credit Card Handling
€50 charge for cancellations made over 72 hours in advance
Direct Bank Transfer Handling
€25 fee for all direct bank transfer refunds
Extra Charges for International Transactions
Additional international processing charges may be applied
Terms for Charter Credits
Credit Issuance Instances
Credits for future charters might be provided instead of refunds under several circumstances:
- Late cancellation notices (within 24 hours of the scheduled charter)
- Cancellations due to adverse weather
- Voluntary rescheduling by clients
- Unanticipated operational disruptions
Conditions of Credit
- Period of Validity: Up to 12 months after being issued
- Policy on Transfer: Credits cannot be transferred to others
- Monetary Value: Equivalent to the full value of the charter, excluding processing costs
- Utilization: Applicable towards any future charters available
- Expiry: Credits must be used within the 12-month frame with no extensions
Partial Refunds for Interrupted Service
Interruptions Within Our Control
If your charter is prematurely terminated or disrupted due to factors we are responsible for:
- A refund proportionate to the unutilized time
- Future charter credits equal in value to the interrupted service
- Complimentary additional services or upgrades as compensation
Disruptions Attributable to Guests
If a charter needs to be aborted early due to misconduct or non-compliance with safety guidelines by the guests:
- No refunds for the remainder of the unused service
- Full charge for the booking is still applicable
- Possible additional fees
Handling of Disputes
In case of disagreement with a decision on refunds, you may:
- Seek a re-evaluation from our management team
- Submit further evidence or supporting documents
- Contact consumer rights organizations for resolution
- Pursue legal options as per the governing laws
Procedures to Request a Refund
First Step: Reach Out
Commence your refund request through the following channels:
- Email: [email protected]
- Phone: +33 4 93 00 00 00
- Direct correspondence at our marina office
Second Step: Present Details
Your refund request should include the subsequent information:
- Confirmation code of your booking
- Scheduled date and time of your charter
- Reason for your cancellation
- Relevant supporting materials (if needed)
- Your chosen method for receiving the refund
Third Step: Assessment and Execution
We will acknowledge your request within one day, evaluate it in line with these guidelines, come to a decision within two days, and proceed with the approved refunds within the specified time periods.
Critical Information
- All refund applications must be made in written form
- Refunds are processed in €, regardless of the initial payment's currency
- It is highly recommended to have travel insurance
- These policy terms are subject to amendments, which will be notified 30 days in advance
- Refunds comply with relevant taxes and regulatory mandates
Getting in Touch
For inquiries or to send a refund request:
Refund Department
HarborZenCommons Marine Services Ltd.
Marina Point
Nice 06300
France
Phone: +33 4 93 00 00 00
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM